Danielle Ofri is an internist at Bellevue Hospital, an associate professor of medicine at NYU, and editor in chief of the Bellevue Literary Review. Her latest book is What Patients Say, What Doctors Hear. Doctor-patient communication is a two-way highway of information, with each person endeavoring to convey information to the other. But there can be numerous roadblocks and detours, as anyone who has been party to our medical system can attest.