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About Our Helpline

The Cancer Support Helpline is staffed by counselors and resource specialists who have over 170 years of combined experience helping people affected by cancer. They are available to provide emotional support as well as information and referral to local, regional and national resources to anyone impacted by a cancer diagnosis. Our counselors and resource specialists can be reached by phone or live chat from Monday - Friday, 9:00 a.m. – 9:00 p.m. Eastern Time and Saturday - Sunday, 9:00 a.m. - 5:00 p.m. Eastern Time. All of our services are provided to you in English and Spanish. Please contact us today so we can assist you!

No one should have to face cancer alone. The Cancer Support Community is here to help you by offering free support and counseling for cancer patients or their loved ones by phone and online.

Cancer Support Helpline®

The Cancer Support Helpline’s licensed counselors provide guidance, resources and support to cancer patients or their loved ones with a variety of needs—from getting information about cancer, identifying a local support group or just finding someone who is willing to listen. We speak your language! We provide supportive counseling in over 200 languages.

Additional Cancer Support Helpline services include:

  • Connecting callers to local or national resources, including support groups, transportation services and other programs
  • Short-term cancer counseling and emotional assistance
  • Treatment decision planning
  • Financial navigation and counseling regarding the costs of cancer and its treatments
  • Specialized information in pediatric oncology, finances, clinical trials, and genetics/genomics
  • Clinical trials navigation
  • Access to an online distress screening program, CancerSupportSource®
  • General information about the Cancer Support Community
  • Supportive counseling available in over 200 languages

Is Cancer in Your Life? Give us a Call at 1-888-793-9355

Live Web Chat

Do you need someone to talk with about your cancer experience? Are you feeling overwhelmed with questions about how to cope with your cancer? Chat online with one of our Helpline Counselors Monday - Friday 9:00 a.m. - 9:00 p.m. ET and Saturday - Sunday 9:00 a.m. - 5:00 p.m. ET. Our counselors are available and ready to assist you, whether you’re looking for cancer resources and information or someone to talk to about the emotional and social worries that cancer sometimes brings into our lives.


Meet Our Trained Helpline Professionals

Charli Helpline Counselor

Charli, LCSW

Charli began with Cancer Support Community as a Program Director at her local affiliate in 2007 and transitioned to the Cancer Support Helpline in 2012. Charli also works with those affected by cancer and the bereaved in her private therapy and coaching practice. She recently received her Yoga for Cancer instructor certification, which will allow her to help patients and survivors use yoga to address the physical and emotional needs that accompany a diagnosis. Charli is a two-time survivor of cancer and credits her healthy lifestyle as the empowerment she needs to face the emotional and physical challenges of survivorship. In her spare time, Charli gardens, teaches yoga and meditation to chronically ill patients, and spends time with her husband, three dogs, and four granddaughters.

Debby, Cancer Support Community Helpline counselor

Debby, BCPA

Debby is a Board Certified Patient Advocate who has a long history of service as a hospital chaplain and a hospice worker. Debby is currently also on staff as a Patient Advocate at Gilda’s Club Madison. She has also founded and leads a team of nursing, case management and medical billing advocates in her private practice. Debby and her husband enjoy traveling, supporting University of Wisconsin events, and time with their four adult children.

Hanna, LCSW

Hanna has been working with those affected by cancer since 2012, initially as an Oncology Social Worker and since 2014, as a psychotherapist. She previously trained at a Cancer Support Community affiliate, facilitating support groups and providing one-on-one sessions. She joined the Cancer Support Helpline as a Counselor in October 2018. Hanna has specialized training in integrative mind-body therapies including, mindfulness, meditation, yoga, self-compassion, guided imagery and expressive arts. She enjoys being active out in nature, spending time with family, and appreciating art and music.


Jeanette joined Cancer Support Community, working as a Resource Specialist on the helpline, in 2019. Her commitment to helping those affected by cancer began in 2006, when she became a licensed Radiation Therapist. Prior to joining CSC, Jeanette lived in England and worked as a Cancer Information and Support Specialist for a cancer charity in the UK.


Jim has been with the Helpline since its inception in 2012. After deciding to pursue Clinical Social Work, Jim has worked in many facets of mental health. He has worked in crisis care settings in hospitals, with children in schools, with the military as a civilian readjustment counselor, and as a military and family life consultant. He has had a private practice in psychotherapy for many years and continues to be involved as a crisis response counselor. Jim, his wife, and their dog enjoy living in a small seaside community where they are active in several organizations including the Community Emergency Response Team. In their free time, they like beachcombing, kayaking and spending time with their three children and five grandchildren.


Kaley works on the Helpline as a Resource Specialist. After losing her mom to metastatic breast cancer at age 14, Kaley made it her lifelong mission to help those dealing with a cancer diagnosis. She began her career of supporting people with cancer and their loved ones at one of Cancer Support Community’s California sites, where she worked as an Operations Manager for five years. Kaley has two college-aged daughters, three cats, and is very philanthropically active in her community.

Kristi, LCSW

Kristi is a licensed clinical social worker and has worked in oncology, palliative care & hospice for the majority of her career. She also has a private practice specializing in grief and loss. Kristi has an interest in integrating spirituality and creativity to help people heal and grow. She volunteers with a program called Dance to be Free that promotes the healing power of dance in women prisons. Kristi also enjoys spending time with her family, hiking, photography and writing.


Liz has been a part of the Cancer Support Helpline since 2012. She is also a facilitator at several Cancer Support Community sites in California, and facilitates groups for both patients and caregivers in the Spanish speaking community. Liz also has a private practice, where her focus has been in working with the individual needs of her clients. Currently, Liz is completing her doctorate in Advanced Clinical Psychology at The Chicago School of Professional Psychology, Los Angeles. For fun, Liz loves to relax by reading the Sunday New York Times, taking walks in nature, and visiting her favorite museums.

Michael, MPH, ACC

Michael started as a Resource Specialist on the Cancer Support Helpline in August 2017. Michael has a private, life coaching practice where he works with a range of people, including cancer survivors. Michael has worked in the non-profit sector for over 20 years as a counselor for LGBTQ teens, a community health educator, and a program director at a large nonprofit. Michael loves game nights, reading fantasy and sci-fi books, and watching horror movies. He is also an unapologetic tennis fanatic. As a cancer survivor himself, Michael is grateful to have the opportunity to support others affected by cancer by connecting them with vital resources that will help them live their best lives.


Pam has worked for the Cancer Support Community for thirteen years and has been part of the Helpline since 2012. Pam is a long time oncology social worker who has worked in cancer centers in both urban and rural settings. She has provided direct client support and counseling for individuals, families, and groups working closely in multidisciplinary teams to provide comprehensive psychosocial care. This care has included service delivery in all stages of the cancer spectrum ranging from diagnosis and treatment to survivorship, reflecting a passion for maximizing quality of life throughout the disease continuum. Quality of life for Pam includes family, her dog, and long bike rides in her community.

Terri, Cancer Support Community Helpline counselor

Terri, MSW, LCSW

Terri has been a licensed clinical social worker since 2007 and has focused her career on grief, loss and life transition. She has worked in the field of oncology since 2013 and her goal in working with patients and those who provide them support is to help them identify strengths and resources that can help them navigate their cancer experience. When not working on the Cancer Support Community Helpline, she is fostering her interest in the use of therapeutic humor in healthcare, animal assisted therapy and enjoy spending time outdoors with her family and pets.

What Helpline Callers Are Saying

I was overwhelmed by the generosity and helpfulness of each person I spoke with — you all seem perfectly matched to your roles! Thanks for getting me (us!) started in the right direction.”

“I called and spoke to Carol, who was AMAZING! She listened with a caring ear to my story and provided me with resources and phone numbers for support. She made me feel at ease when we spoke and offered encouraging words.”

“Thank you. I've got hope on my horizon now.”

The Cancer Support Helpline staff are available to counsel cancer patients or their loved ones who are struggling to cope with a cancer diagnosis. Our trained professionals can be reached toll-free at 1-888-793-9355 or via live chat, Monday through Friday, 9:00 a.m. – 9:00 p.m. ET and Saturday - Sunday 9:00 a.m. - 5:00 p.m. ET.

Helpline Supporters

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