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Our Team

Linda House, RN, BSN, MSM

President

Linda House has a long-standing history with the Cancer Support Community. First she served as a local, affiliate volunteer and now, as President of the headquarters office. In her current role, Linda oversees several areas of CSC including the Research and Training Institute, the Cancer Policy Institute, strategic growth and development and marketing and communications while maintaining high engagement with CSC’s affiliates and service delivery functions. Linda joined CSC after many years working in the cancer care environment, including over a decade of direct patient care in the acute oncology and hospice care setting.

Immediately prior to joining CSC, Linda served as Executive Director of St. Vincent Cancer Care in Indianapolis where she led a team of individuals to provide care across the full cancer continuum. Prior to that, Linda was Senior Director of Advocacy and Professional Relations for Lilly Oncology working with patient and professional organizations on programs and broad issues related to cancer care.

Linda serves in a variety of advisory roles in the national cancer community and is also an active volunteer with a number of organizations in her local community.

Elizabeth Franklin, LGSW, ACSW

Senior Director, Policy & Advocacy

Elizabeth Franklin, LGSW, ACSW, is Senior Director of Policy and Advocacy at the Cancer Support Community where she is responsible for the development and implementation of CSC’s regulatory and legislative agenda, securing and growing relationships with policymakers and stakeholders across multiple sectors, and engaging national partners to identify areas of common work and consensus to collectively advocate for positive change for people affected by cancer.

Elizabeth was formerly Director of Policy and Engagement at the George Washington University Cancer Institute where she worked at both the macro level, developing and implementing the Institute’s policy agenda, and at the micro level, working with the patient-centered care team to ensure that all patients had access to high-quality, timely cancer care. Previously, Elizabeth was Senior Director of Policy and Advocacy with the Prevent Cancer Foundation as well as Special Assistant to the Chief Executive Officer at the headquarters of the National Association of Social Workers.

Currently a doctoral student at the University of Maryland School of Social Work, Elizabeth is focusing her studies on the systemic barriers facing underserved cancer patients and their families, and finding innovative, policy-oriented solutions to healthcare challenges. Elizabeth obtained her Masters degree in social work from the University of Illinois at Chicago and her Bachelors degree in social work from the University of Kentucky. She is a Licensed Graduate Social Worker in the District of Columbia and a member of the Academy of Certified Social Workers.

Kristen Cox Santiago

Senior Director, Policy & Advocacy

Kristen Santiago has substantial experience working in the healthcare industry in roles in the public, private, and not-for-profit sectors. In her current role as Senior Director, Policy & Advocacy for The Cancer Support Community (CSC), Kristen is responsible for the development and implementation of CSC’s regulatory and legislative agenda, securing and growing relationships with policymakers and stakeholders across multiple sectors, and engaging national partners to identify areas of common work and consensus to collectively advocate for positive change for people affected by cancer.

In Kristen’s previous position as Director, Strategic Initiatives & Outreach at C-Change, Kristen oversaw two of the organization’s strategic initiatives: Assuring Value in Cancer Care, focusing on improving the quality of care for individuals with cancer and their loved ones; and Sustaining a Strong National Cancer Workforce, focusing on increasing the quantity of individuals who provide care and improving the quality of the care they provide.

Prior to C-Change, Kristen worked for TAP and Takeda Pharmaceuticals and The Commonwealth of Pennsylvania, and interned with the American Speech-Language-Hearing Association and the National Coalition for Promoting Physical Activity. Kristen earned a Masters of Science in Health Promotion Management at American University and a Bachelor of Arts in Speech Language Pathology from The George Washington University.

Kristen is driven by a strong personal desire to impact the health status and quality of life of individuals.

Shelby Berger

Manager, Policy & Advocacy

Shelby Berger joined the Cancer Support Community in May 2017 as the Policy and Advocacy Manager. She works with the policy team to develop and implement CSC’s regulatory and legislative agenda while focusing on grassroots and state-level advocacy. Shelby graduated with a bachelor’s degree from The Ohio State University in 2016, where she studied Communication with a focus in Public Policy and Advocacy. Before joining CSC, Shelby worked as a Legislative Aide in the Ohio House of Representatives, where she worked on a wide variety of issues from Medicaid to Workers Compensation.